Self-control and keeping your cool are the keysTaking control of your emotions are the main skills that are needed to be developed in your work relationships and especially in tense situations. We must keep our cool in any circumstance. Remember that you are in control of a situation when you succeeded in controlling yourself. Those are the main reasons why we suggest that you use different techniques such as breathing control, meditation, visualizing. When you are in a situation of conflict, the first thing you need to do it to be stable emotionally, mentally and physically, you must take your mind to another space. Be capable of spotting criticism and responding to it Here are 3 situations to help you give the appropriate answers:
When you know that you were wrong and that they had every right to criticize you
- Accept the other person’s perception, you can also express yours.
- If you recognize that you were wrong just apologize.
- If you believe that you didn’t make a mistake then walk that person into your reasoning to get them to understand your perception.
- Do not hesitate to tell the real reason that made you act a certain way.
- Agree to disagree when the person you are talking to is not opened to a resolution.
When you were wrongfully accused and did not deserve the criticismsHere are different ways to express yourself:
- Basic assertiveness: “There must have been a misunderstanding because I did not…”
- Empathetic assertiveness: “I understand your frustration, however I did not…”
- Gradual assertiveness: “I understand you are appalled, but once again I did not…”
- Confrontation assertiveness: “I made it clear several times, already that I did not act the way you say I acted. I suggest we …”
- When it is confusing: You do not know that they are talking about.
- Ask for some precisions: “I need to have more information about the changes you want me to make.”, “what do you call acting weird at the meeting?”, “what makes you say that? »,» at what particular time did I act like a selfish person”, “I can see that you are upset with me so what did I do to make you feel that way?”
- Do not be afraid to give critics if the person you are talking to is evasive.
- Conclude with the realization that there has been a misunderstanding or a disagreement and made it clear that we can take a different approach to deal with the situation.
- Do not speak too much. Listen and rephrase. Silent is gold, use it as a weapon.
- Be brief, do not go round in circles, and make the situation progress.
- Be polite, it can’t hurt you.
- Do not justify your behavior but clarify it.
- If you are wrong, do not feel guilty, everybody makes mistakes.
- Be discreet and classy: you do not need to let everybody in the office know about what happened. Chit chatting is very tempting however it is to avoid.
- To conclude if the other party admit to its mistake and apologize, let it go, you do not need to make the situation worse. Happy endings are always the best.