I am a company - Outsourcing

Considering outsourcing some of your currently internalized activities?

Talent2Africa recruits, organizes, and manages your dedicated team on a daily basis, mimicking the organization within your own company.

Whether the goal is cost optimization, focusing on your core business, or addressing a shortage of resources, Talent2Africa brings its expertise for successful outsourcing.

Our Business Process Outsourcing (BPO) solutions positively impact your team’s productivity and project efficiency..

By choosing outsourcing with Talent2Africa, you benefit from an ultra-competitive cost/quality ratio, minimal time zone difference, the advantage of native French-speaking resources in Sub-Saharan Africa, and our proven technical expertise built on our pan-African HR DNA (access to the best talents).

What Talent2Africa offers you

Dedicated Remote Team

Reduction in Your Operating Costs

Qualified Native French-speaking Resources

Time Zone: Paris minus 1 hour

Ethical and Responsible Outsourcing

Quality Approach & Client Satisfaction

BPO Tech

Talent2Africa supports you part of or your entire IT department relocation to Sub-Saharan Africa.

We have a Digital Factory based in Dakar (Senegal), but we also assist our clients in the customized setup of IT teams in Abidjan (Côte d’Ivoire) and Lagos (Nigeria).

Talent2Africa’s BPO Tech offering was created to assist all companies in outsourcing various digital tasks. We provide clients with flexible outsourcing tailored to their specific and ongoing needs.

Our BPO Tech offering brings together the optimal mix of talents, processes, and technologies to help our clients rethink their Tech organization through a more flexible, cost-effective, and sustainable operational model that fosters growth.

The Benefits of Outsourcing Digital Projects in Sub-Saharan Africa :

Access to talented and experienced Tech experts, native French speakers, as a solution to the shortage of Tech talents in Europe.
Talent2Africa’s proven expertise in identifying and screening the best tech profiles in the African continent allows us to recruit and provide our clients with competent and immediately operational tech teams.
Cost savings : Outsourcing Tech teams in Sub-Saharan Africa is significantly more cost-effective than hiring or training personnel in the French market or relying on Tech services companies (ESN).

What We Guarantee :

Custom staffing of Tech teams with all skills and technologies covered
Deployment of native French-speaking Tech engineers with a skill level at least equivalent to a French engineer
Turnover management
Option for dual project management (at the client’s location and/or within the Digital Factory)
Cost optimization
Compliance and ethics
Local HR contact overseeing team activity and ensuring team well-being at work

BPO Pre-sales & Telesales

Talent2Africa offers European companies the opportunity to outsource all or part of their sales functions in Sub-Saharan Africa.

BPO Pre-sales

Talent2Africa performs all telemarketing actions that will help you secure appointments for your sales team and close more transactions:

Lead generation
Processing and qualification of incoming leads
Scheduling targeted appointments
Market research : testing and measuring market interest for an offer/product
Sales support

BPO Telesales

Sedentary sales representatives – native French speakers – recruited for you by Talent2Africa take charge of sedentary sales actions to boost your turnover:

Telesales / Acquisition of new customers
Sales development for existing portfolio
Up-selling and cross-selling
Complaint management : analysis of customer dissatisfaction
Retention : targeted argumentation for customers wishing to cancel a subscription
Loyalty program

What We Guarantee :

Custom staffing of pre-sales and telesales teams
Deployment of native French-speaking sales collaborators with a skill level at least equivalent to a French salesperson in a similar market/product
Turnover management
Option for dual sales management (by the client and/or a local manager)
Cost optimization
Compliance and ethics
Local HR contact overseeing team activity and ensuring team well-being at work

Results :

Increase in the quantity and quality of leads
Access to higher-quality customer databases
Optimization of sales efforts leading to successful closures
Acquisition of new customers and increase in sales
Assurance of call quality and business relationship : we master the best practices of telesales
Implementation of processes that adhere to your guidelines, ethics, company values, product arguments, and call scenarios

BPO Admin

Talent2Africa enables you to reduce the processing cost of all time-consuming and repetitive tasks that are not the core business of your company but are nevertheless essential.

We specialize in invoicing, debt collection, payroll, and other administrative tasks.

What We Guarantee :

Native French-speaking collaborators
Familiarity with the client’s ERP by our resources
Reduced fixed costs and optimized variable costs
Handling of customer/supplier relationships
All necessary technical solutions for process optimization

Results:

Outsourcing of non-strategic administrative tasks
Significant reduction in operating costs associated with these tasks
Professionalization of the handling and management of these administrative activities

BPO Customer Service

Talent2Africa offers a turnkey solution for Customer Service / Customer Support, handling both front office and back office activities.

Our customer support team assists your clients in case of issues by handling inbound calls and managing all your digital channels.

What We Guarantee :

24 / 7 / 360 Customer Service
Native French-speaking collaborators, if necessary, multilingual
Flexibility and scalability
Multichannel processes (emails, letters, calls, social media, chat),
Coverage of all stages of the customer lifecycle
All necessary technical solutions for process optimization

Results:

By outsourcing management, you reduce costs associated with operating an internal customer service: training, hiring, and personnel management costs.
You benefit from 24/7/360customer support, providing assistance to your clients at any time, thereby improving customer satisfaction.
The flexibility and scalability of the service allow businesses to adapt to demand fluctuations. Resources can be adjusted as needed, effectively managing peaks in call volume or support requests.
By handling all front office and back office activities related to customer service, Talent2Africa ensures comprehensive coverage of the customer lifecycle. This means that the company can track and manage customer interactions from the first contact to problem resolution, strengthening customer loyalty and satisfaction.

Benefit from the best practices of Business Process Outsourcing

Multi-disciplinary expertise: Tech, Sales, Admin & Customer Service
Native French-speaking and multilingual resources
Optimal mix of cost optimization & ethical outsourcing

Talent2Africa the leading multi-country HR expert on the continentt.

The digital outsourcing service offered by Talent2Africa has solved my challenge of qualified IT resources and perfectly meets my needs for the French market.Cherif DIOUF, Associate Director SOL&SOFT Consulting